Returns & Refunds Policy

Last updated: 03/12/2025

Returns Eligibility

We accept returns within 30 days of purchase. To qualify:

  • Item must be unused
  • Must be in original packaging
  • Must include proof of purchase

Non-returnable items:

  • Perishable goods
  • Supplements that have been opened
  • Items marked as “final sale”
  • Gift cards

 

Refund Options

Depending on the situation, we offer:

  • Full refund to original payment method
  • Store credit
  • Product exchange (same or similar item)

Refunds are processed within7–10 business daysafter inspection.

 

Return Shipping

  • Customer pays return shipping, unless the item is defective or incorrect.
  • If the error is on our side, we cover full return and replacement shipping costs.

 

How to Start a Return

To initiate a return:

  • Email us at info@pbmsupplements.co.za with your order number
  • Describe the reason for the return
  • We will provide return instructions
  • Send the product back using courier or drop-off

 

Damaged or Defective Products

If your order arrives damaged:

  • Email us within 48 hours
  • Include photos of the item and packaging
  • We will arrange a replacement or refund